Privacy Policy
Last updated: 12 October 2026
This Privacy Policy explains how Full House ("we", "us") collects and uses personal data when you visit this website (the "Website"), and what rights you have under the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your data
The controller of your personal data is:
Full House
Cluj-Napoca, Romania
Email: contact@fullhouse-aps.com
2. What data we process, why, and on what legal basis
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Website analytics (understanding how the Website is used), Google Analytics and Microsoft Clarity | Online identifiers (cookie IDs), pages viewed, interactions such as clicks and scrolling, approximate location, device and browser information | Your consent, Art. 6(1)(a) GDPR | Google Analytics: up to 14 months. Microsoft Clarity: up to 1 year. Or until you withdraw consent. |
| Answering your enquiries (contact form, email, call booking) | Name, work email, company, message content | Our legitimate interest in answering you, or steps you request before a contract, Art. 6(1)(f) or (b) GDPR | 12 months after the last contact |
| Providing and securing the Website (hosting and server logs) | IP address, request time, browser type, server logs | Our legitimate interest in a secure, working Website, Art. 6(1)(f) GDPR | 30 days |
| Remembering your cookie choice | Your consent choice (cookie cc_cookie) | Our legitimate interest in respecting your choice, and the law on strictly necessary cookies (ePrivacy Directive, Art. 5(3)) | 6 months |
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
You are not required to provide personal data to use the Website. If you do not send us an enquiry, we cannot answer you; if you refuse analytics cookies, the Website works unchanged.
3. Cookies and similar technologies
We set strictly necessary cookies without asking, and analytics cookies only with your consent. Details, including a list of every cookie, are in our Cookie Policy. You can change your choice at any time through the "Cookie preferences" link in the footer.
4. Who receives your data
We share personal data only with service providers who process it on our behalf under data processing agreements, or where the law requires it:
- Google Ireland Limited (Google Analytics), for analytics, only if you consent.
- Microsoft Ireland Operations Limited (Microsoft Clarity), for session analytics, only if you consent.
- Resend, Inc. (email delivery), to deliver messages sent through our contact form to us.
- Hetzner Cloud , for hosting the Website.
We do not sell your personal data.
5. Transfers outside the EU/EEA
Google, Microsoft and Resend may transfer data to the United States. Such transfers rely on the European Commission's adequacy decision for the EU-US Data Privacy Framework (for certified companies) and, where applicable, Standard Contractual Clauses. You can request a copy of the safeguards using the contact details in section 1.
6. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you (Art. 15);
- have inaccurate data corrected (Art. 16);
- have your data erased (Art. 17);
- restrict processing (Art. 18);
- receive your data in a portable format (Art. 20);
- object to processing based on legitimate interests (Art. 21);
- withdraw your consent at any time, with effect for the future, without affecting the lawfulness of processing before withdrawal (Art. 7(3)). For cookies, use the "Cookie preferences" link in the footer.
To exercise these rights, contact us at contact@fullhouse-aps.com. We will respond within one month.
7. Right to complain
You have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU member state where you live, work, or where an alleged infringement took place. [[Our lead supervisory authority is: AUTHORITY NAME, WEBSITE, once the place of establishment is confirmed.]]
8. Children
The Website is not directed at children, and we do not knowingly collect personal data from anyone under 16 years of age.
9. Security
We use appropriate technical and organisational measures, such as encrypted connections (HTTPS) and access controls, to protect personal data.
10. Changes to this policy
We may update this policy when our practices or the law change. The date at the top shows the latest version. If a change materially affects how we use your data, we will ask for your consent again where required.
11. Contact
Questions about this policy or your data: contact@fullhouse-aps.com.